Introduction
VapexDelivery operates an online store providing home delivery of electronic cigarettes. This Privacy Policy explains what personal and technical data we collect, how and why we use it, with whom it may be shared, and the rights you may have regarding your information. For questions, contact info@vapex.delivery.
Information We Collect
We may collect your name; delivery address; email address; phone number; Telegram contact details where provided; date of birth and other information required for age verification; payment and billing information; order history; order comments; and communications with customer support.
We may also collect technical information including your IP address, device and browser information, date and time of visits, pages visited, referring source, cookies, and similar technical identifiers.
Based on an IP address, we may obtain approximate network and location information such as country, city, internet service provider or organization responsible for the IP range, as well as publicly registered or contact information relating to the network owner. Any such registered address relates to the network operator or organization and is not the user's home or actual physical address.
Geolocation During Checkout
To protect against fraud, fake orders, and abuse, VapexDelivery requests permission through your browser to access the current location of your device when an order is confirmed.
When location permission is granted, we may obtain and store the device coordinates, location accuracy, and information derived through reverse geocoding, which may include an approximate address, country, city, settlement, district, and postal code where available.
This information may be stored together with the order and used to verify the authenticity of the order, identify suspicious activity, prevent fraud, protect the service, and resolve disputes.
Your browser or operating system will request permission before precise device location can be obtained. If location access is not provided, you may be unable to complete an order.
We do not use precise device geolocation for advertising profiling.
IP Addresses, Analytics and Fraud Prevention
When you visit the website, we may record your IP address and related technical information for security, analytics, and fraud-prevention purposes.
For a particular IP address, we may retain information such as the first and most recent visit, number of visits, approximate country and city, network operator or organization, and publicly available network-registration information.
We may associate IP addresses with orders and registered accounts to identify repeated fake orders, automated activity, abuse, attempted fraud, and other activity that may harm the store or its users.
How We Use Your Information
We use personal and technical information to process and deliver orders; verify age and identity where required; process payments; communicate with customers regarding orders and support; operate the website; prevent fake orders, fraud, and abuse; protect the website and its users; analyze website usage and performance; resolve disputes; improve our services; and comply with applicable legal obligations.
Aggregated or anonymized information may also be used for statistics, analytics, and business planning.
Legal Basis for Processing
Depending on the purpose, we may process personal data where necessary to perform a contract with you, comply with legal obligations, or pursue our legitimate interests, including protecting the website, preventing fraud and abuse, protecting our business and users, and improving the operation of our services.
Where applicable law requires separate consent for a particular type of processing, such consent will be requested separately.
Browser or operating-system permission for location access technically enables the website to obtain device location and does not replace any separate legal requirements applicable to the processing of personal data.
Sharing and Disclosure
Personal and technical data may be shared with service providers performing functions on our behalf, including payment processors, delivery and logistics providers, age-verification services, IT and hosting providers, security providers, mapping and geocoding services, and providers of IP geolocation or network-registration information.
When mapping or geocoding services are used, coordinates or other location information may be transmitted to the relevant technical provider, such as Google, to the extent necessary to determine an address or location.
We may also disclose information where required by law, requested by a competent authority, or necessary to protect our legal rights, the security of our users, or to prevent fraud.
We do not sell personal data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable website functionality, maintain user sessions, remember preferences, analyze website usage, provide security, and, where applicable, support relevant marketing.
Some technical logs, including IP addresses and visit information, may be generated independently of cookies.
You can manage cookies through your browser settings or through any cookie controls provided on the website where available.
Data Retention
We retain personal, technical, and geolocation data only for as long as reasonably necessary for the purposes for which it was collected, to comply with legal requirements, perform contractual obligations, prevent fraud, maintain security, resolve disputes, and protect legitimate interests.
Order information and related geolocation and IP data may be retained together with the order history for the period necessary for accounting, legal, fraud-prevention, security, and other lawful purposes.
Retention periods may differ depending on the category of information and applicable legal requirements. When information is no longer required, it may be deleted, anonymized, or otherwise removed from active use unless continued retention is required by law.
Security
We implement administrative, technical, and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration, destruction, fraudulent use, and other security threats.
These measures may include technical logging, analysis of IP addresses and activity, review of suspicious orders, and restricting access from addresses associated with abuse.
Despite these measures, no information system can guarantee absolute security.
Your Rights
Depending on applicable law, you may have the right to request access to your personal data, correction or deletion of your data, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.
You may also request information concerning geolocation data, IP addresses, and other technical information associated with your account or order to the extent that we can reasonably identify such data as relating to you.
To exercise your rights, contact info@vapex.delivery.
Certain information may be retained despite a deletion request where retention is required by law or necessary for the establishment, exercise, or defense of legal claims.
Children
Our services are not intended for persons below the legal age required to purchase electronic cigarettes. We do not knowingly collect personal data from minors for the purpose of selling such products.
If we become aware that personal data relating to a minor has been collected in violation of applicable requirements, we will take reasonable steps to delete the information and prevent further use of the service.
Changes to This Policy
We may update this Privacy Policy from time to time, including where the functionality of the website, our processing practices, or applicable legal requirements change.
The current version will be published on the website. Material changes may also be communicated through the website or by other appropriate means.
Contact
For questions regarding this Privacy Policy, the processing of personal data, or the exercise of your privacy rights, contact info@vapex.delivery.