Introduction
VapexDelivery operates an online store delivering electronic cigarettes to customers at home. This Privacy Policy explains what personal data we collect, how we use it, with whom we share it, and the rights you have regarding your information. For questions, contact info@vapex.delivery.
Information We Collect
Personal data we collect may include name; delivery address; email address; phone number; date of birth when required for age verification; payment and billing information; order history; and communications with customer support. Technical data such as IP address, device and browser information, and cookies may also be collected to operate and improve the website.
How We Use Your Information
We use personal data to process and deliver orders; verify age and identity where required; process payments and prevent fraud; communicate order status and customer support; personalize offers and improve our services; and comply with legal obligations. We may also use aggregated or anonymized data for analytics and business planning.
Legal Basis for Processing
We process personal data where necessary to perform a contract with you, to comply with legal obligations, to pursue our legitimate business interests such as fraud prevention and service improvement, and where you have given consent for specific purposes like marketing.
Sharing and Disclosure
We may share personal data with service providers who perform functions on our behalf such as payment processors, delivery partners, age verification services, IT and hosting providers, and customer support vendors. We may disclose information to comply with legal obligations or to protect our rights and safety. We do not sell personal data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable site functionality, remember preferences, analyze site usage, and deliver relevant marketing. You can manage cookie preferences through your browser settings or via any cookie controls provided on the site.
Data Retention
We retain personal data as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and legal requirements.
Security
We implement administrative, technical, and physical measures designed to protect personal data against unauthorized access, disclosure, alteration, and destruction. While we strive to protect your information, no system is completely secure.
Your Rights
Depending on applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data; to object to processing; to request portability of your data; and to withdraw consent where processing is based on consent. To exercise your rights, contact info@vapex.delivery.
Children
Our services are not intended for persons under the legal age required to purchase electronic cigarettes. We do not knowingly collect personal data from minors. If we learn that we have collected data from a minor, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the website or by other means.
Contact
For questions or requests regarding this Privacy Policy, email: info@vapex.delivery